Refund Policy
Last updated: August 18, 2026
Cardinly sells digital products, including editable invitations, Canva templates, printable designs, welcome signs, and other digital party materials.
Because digital products can be accessed or downloaded shortly after purchase, refunds are generally limited once a digital product has been delivered, downloaded, accessed, or personalized work has begun.
Digital Products
Digital purchases are generally non-refundable after the customer has received access to the purchased file, template, or download.
No physical product is shipped unless clearly stated otherwise on the product page.
Refunds May Be Considered When
A refund may be considered if:
- The customer accidentally purchased the same product more than once.
- The purchased digital file cannot be accessed because of a technical issue that Cardinly is unable to resolve.
- The customer received the wrong product due to an error by Cardinly.
- Another exceptional issue occurs that reasonably justifies a refund.
Each request is reviewed individually.
Non-Refundable Situations
Refunds are generally not provided when:
- A digital file or template has already been accessed or downloaded.
- The customer changes their mind after purchase.
- The customer purchased the wrong product without contacting Cardinly before accessing it.
- The customer does not have the required device, software, or Canva access needed to use the product.
- A personalized design has already been created or work on the order has begun.
- A customer provides incorrect names, dates, wording, addresses, or other personalization details.
- Printed colors or results differ because of the customer’s printer, paper, screen settings, or printing provider.
Personalized Orders
For orders that require Cardinly to personalize or edit a design, cancellation or refund requests should be made before work begins.
Once personalization work has started, a full refund may no longer be available.
If Cardinly makes an error in a personalized design, Cardinly will first make reasonable efforts to correct the error.
How to Request a Refund
To request a refund, contact:
Please include:
- Your name
- Order number
- Email address used for the purchase
- Product purchased
- Reason for the refund request
Refund requests should be submitted within 14 days of purchase.
Refund Processing
If a refund is approved, it will be issued to the original payment method whenever possible.
After a refund is issued, the time required for the funds to appear in the customer’s account depends on the payment provider and financial institution.
Payment Disputes
Customers are encouraged to contact Cardinly at contact@cardinly.com before opening a payment dispute so that Cardinly has an opportunity to review and resolve the issue.
Nothing in this policy limits any rights a customer may have under applicable consumer protection laws.
Contact
For questions about refunds or an order:
Cardinly
Email: contact@cardinly.com
Location: Martil, Tetouan, Morocco
Website: cardinly.com